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VIP Upgrade - Terms

  1. This is a ticketless upgrade. You must purchase a ticket to the show before upgrading.
  2. VIP events will take place before the show, usually 30 minutes before doors. Precise timings will be communicated to VIPs by email no less than 24 hours in advance of the event.
  3. VIPs will be given a 15 minute window to arrive at the venue for the VIP event. Latecomers will not be admitted.
  4. VIPs are expected to have a photo ID and a copy of your order confirmation on hand for VIP check in.
  5. All merchandise will be given to VIPs at the VIP event. These items do not ship in advance.
  6. VIP events are all ages.
  7. VIP upgrades are non-exchangeable and non-refundable. All sales are final. Refunds will only be issued in the event of a cancellation of the VIP event or the evening show.
  8. VIP event timings are subject to change.
  9. Merchandise designs may vary slightly.

For any questions, contact us at merchandise@hakenmusic.com